Privacy Policy – VizioTrack

At VIZIOTRACK SDN. BHD. (“we”, “us”, or “our”), we value your privacy and are committed to protecting the personal data of our customers, visitors, and users of our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and products.

1. Information We Collect

We may collect and process the following types of personal information:

a. Information You Provide Directly:

Name
Email address
Phone number
Shipping and billing addresses
Payment details (processed securely via third-party gateways)
Messages or communications sent via our website, email, or social media
Feedback, product reviews, or survey responses

b. Information Collected Automatically:

IP address
Browser type and version
Device type and operating system
Referring website or platform
Pages visited on our website
Duration of page visits and interactions
Cookies and tracking pixels

2. How We Use Your Information

Your information is used for the following purposes:

Order Processing: To confirm, process, and ship your orders.
Customer Support: To respond to inquiries, assist with issues, and provide after-sales support.
Marketing Communication: To send promotional materials, newsletters, or product updates (only if you have opted in).
Website Optimization: To analyze usage trends, improve site performance, and personalize user experience.
Security: To detect, investigate, and prevent fraudulent transactions or unauthorized activities.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

Trusted third-party service providers: For shipping, payment processing, IT services, or analytics.
Legal authorities: When required to comply with legal obligations or enforce our terms and policies.
Business partners: Only with your consent and solely for services you have requested or subscribed to.

All partners are contractually obligated to keep your data confidential and use it only for authorized purposes.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Remember your preferences and shopping cart contents
Improve website performance
Provide targeted advertising (where applicable)
Collect analytics and usage patterns

You may adjust your browser settings to block cookies, but this may affect your user experience.

5. Data Security

We implement strong administrative, technical, and physical safeguards to protect your information, including:

SSL encryption for secure data transmission
Firewall and intrusion detection systems
Access control protocols and data anonymization

However, no online platform can guarantee absolute security. We encourage you to use strong passwords and exercise caution online.

6. Retention of Information

We retain personal data only for as long as necessary to fulfill the purposes stated above, or as required by law (e.g., tax, legal compliance, or dispute resolution).

7. Your Rights and Choices

You have the right to:

Access and review your personal data
Correct inaccuracies or update your data
Request deletion of your data (subject to legal and contractual limitations)
Opt-out of marketing communications at any time

To exercise these rights, please contact us at viziotrack@gmail.com.

8. Third-Party Links

Our website may include links to external websites or services not operated by us. We are not responsible for the content, practices, or privacy policies of these third parties.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed.