Return Policy

At Viziotrack Sdn. Bhd., we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your product, we are here to help. Please read our return policy carefully to understand your rights and responsibilities when returning a product.

1. Eligibility for Returns

You may request a return under the following conditions:

• The item is defective, damaged, or faulty upon arrival.
• The wrong product was delivered (e.g., different model or variant).
• The item is brand new, unused, and in original condition (only for certain change-of-mind cases, subject to approval).
• Return request is submitted within 7 days of the delivery date.

Note: Due to the nature of electronic goods and digital storage, returns for used or installed items are strictly limited unless proven defective.

2. Return Process

To initiate a return, please follow these steps:

1. Contact us at viziotrack@gmail.com or WhatsApp us at +6017 3694 258 with:
   • Your order number
   • Reason for return
   • Supporting photos/videos (for defective or wrong item claims)
2. Our support team will review your case and respond within 1–2 business days with further instructions.
3. If approved, we will provide a return shipping address or collection arrangement.

3. Return Shipping

• For items confirmed to be defective or wrongly delivered, return shipping costs will be covered by us.
• For change-of-mind returns (if accepted), the customer is responsible for return shipping costs.
• Please ensure the item is packed securely in original packaging with all accessories/manuals.

4. Refunds and Replacements

Once the returned item is received and inspected:

• Replacements will be shipped out within 2–3 business days (subject to stock availability).
• Refunds (if applicable) will be processed to your original payment method within 5–7 business days.
• If the item shows signs of use or is not in its original condition, we reserve the right to deny the refund or issue a partial refund.

5. Items Not Eligible for Return

• Products returned after 7 days without prior approval.
• Items with physical damage caused by misuse, improper installation, or accidents.
• Products missing original packaging, accessories, or manuals.
• Clearance or promotional items, unless proven defective.

6. Questions or Concerns?

We’re here to assist you with any concerns you may have about your product or return. Please don’t hesitate to reach out to our support team.

📧 Email: viziotrack@gmail.com
📱 WhatsApp: +6017 3694 258